What's new 05/06/2004
The AIDS Hotline had won the second-runner up prize of the "Hotline Service" under the Outstanding Customer Service Award
The AIDS Hotline of Department of Health had won the second-runner up prize of the Hotline Service of the Team Award for the Outstanding Customer Service Award presented by the Civil Service Bureau on 30 May 2004.
Since 1999, Civil Service Bureau (CSB) has been organising an annual Customer Service Award Scheme to give recognition to departments and teams which provide outstanding customer service. To sustain the momentum of promoting quality customer service in the civil service, CSB continued to launch the Award Scheme in 2003-04. Under the Award Scheme, an Outstanding Customer Service Award was presented to departments for driving customer service improvement. The award was also be given out to teams of officers in recognition of their efforts in providing outstanding customer service in the areas of hotline, counter, front-line, e-service and internal support services. Winners were selected on the basis of customer satisfaction, customer service culture and cost effectiveness.
The public can request free, anonymous and confidential HIV counseling by calling DH's AIDS hotline (2780 2211). HIV antibody testing may also be arranged as appropriate through this hotline.